Store Policies

Hello and welcome to HandCraftedBy2! We’re so glad you’re here.
We specialize in a variety of handcrafted greeting cards, scrapbook pages, crafts, and so much more. Please take a look around our shop, and if you have any questions we would be more than happy to help. BTW did you know we even do custom orders?

Payment
We gladly accept PayPal and direct checkout through Etsy.

Shipping
U.S. Delivery:
U.S. shipping is by USPS priority or USPS first class mail , which can take 3-5 business days.
In most cases we include delivery confirmation to ensure your package is received safe and sound.
If you need a faster shipping method please contact us prior to purchase in order for us to make the appropriate changes to the listing.

International Shipping:
Sorry, but at this time we do not offer international shipping.

Please Note:
We try our very best to get packages shipped out to our customers in a timely manner; however, we have no control over the delivery of your packages once they leave us. We can not guarantee delivery by certain dates because of this.

If you have any doubts about receiving your package by the date you need it, please contact us to discuss a faster option before you make your purchase.

We are not responsible for lost mail via the USPS, or non-delivery due to the incorrect address being supplied upon purchase. If we do receive a returned item we will refund the purchase price minus shipping fees.

Refunds and Exchanges
Our business is founded on the quality of our products, and the satisfaction of our customers.
That is why we ask you to please contact us before returning any items.

Should you find you still wish to return an item after contacting us:

Items that are returned within 10 business days in the original unused condition will be issued a refund.

Items that are returned after 10 business days and no more than 30 days from receipt of order will be eligible for exchanged only.

Please Note
Refund or exchange amount will be for amount of purchase price only minus shipping fees unless we made an error.

Custom Orders sales are final, and are not refundable.

Additional Policies and FAQs
Saturday through Sunday is our family time, so replies to e-mails are checked periodically. We will try to answer them as soon as possible.

PLEASE NOTE:
All of our items are crafted by hand, so no two items are ever identical. That’s the best part about purchasing a HandCraftedBy2 product! With this in mind please allow for slight variances, and also note that any “imperfections” make the product one of a kind.

As always we appreciate your business!

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